Crystal Finance

Crystal Finance: who are they, why are they contacting me, and what do I do?

Why is Crystal Finance contacting me?

If your account has been passed to Crystal Finance, it is most likely because you owe money. Usually, your debt is owed to a different creditor and Crystal Finance are acting as a collection agency for that creditor in order to chase you for payment.

Is Crystal Finance a legitimate debt collector?

It is ill-advised to ignore debt collection agencies and they will not give up. If you choose to keep ignoring them, they might take you to court which can then result in you having to deal with enforcement agents or a charging order if you own your own home.

Can debt collectors visit my home?

Not all debt collection companies will come to your house in order to collect debts, but you can always check their website or contact them to check this. Even if they say they do house visits in order to collect debts, they cannot do this straight away. You will be provided with advanced notice before they can come and show up at your property.

Crystal Finance Contact Details

Company Name: Crystal Finance

Address: 

Basepoint Business Centre
Suite 34
Little High Street
Shoreham by Sea
BN43 5EG

Contact Number: 01903 206902 

Website: https://www.crystal-finance.net/

Email: info@crystal-finance.net

Woman smiling with her kids after managing her debts

“I wouldn't hesitate to use them again. They are always at the end of a text or phone call . They were very informative throughout the process and extremely helpful”

LindsayFirst Class

Should I pay Crystal Finance the money that I owe?

At the end of the day, everyone needs to pay their debts if they can afford to, and if they feel as though they cannot afford to, there are plenty of debt management options that Money Support Group can assist you with. However, just because you are being contacted for payment by Crystal Finance doesn’t mean that there aren’t any other options available. Before you pay anything to Crystal Finance, make sure to get into contact with us for free money advice.

What if I ignore Crystal Finance?

Crystal Finance are obligated to give you enough time to explore your debt management options. Therefore, it would be wise for you to contact them and let them know that you are looking into the different options available to you. Try not to procrastinate getting help and advice with managing your debts. If you avoid a debt collectors agency for too long, they will not hesitate to take further action against you.

What action can Crystal Finance take?

While Crystal Finance are allowed to chase you for repayment, they are not allowed to harass you or call you at unreasonable times. Harassment includes:

▪️Calling you at unreasonable times

▪️Calling you at work without your consent or after you have asked them to stop

▪️Discuss your debts with any of your family members or with your employer

▪️Take payments without your permission

▪️Not allowing you to have time to consider your debt management options

▪️Insist that you pay off your debts by borrowing more money

▪️Purposefully use legal and technical language in order to intimidate and confuse you

▪️Force payment when a debt is statute barred

I’ve been contacted by Crystal Finance, what do I do?

Before you consider making a payment towards Crystal Finance, do the following:

1.Do you owe the debt?

Check that the debt that Crystal Finance is contacting you about, it actually yours. If you are unsure, check with a credit agency to find out the debts you owe.

2.Get them to send you a ‘Prove The Debt’ letter

Every debt collection agency legally needs to be able to prove that the debt they say is yours, is actually yours. If they are unable to prove this, they are forced to mark the debt as settled.

3.Is my debt to Crystal Finance statute barred?

According to the Limitation Act 1980, some debts have a time limit. In the majority of cases within England, that time limit is six years. If you are in Scotland, the time limit will most likely be five years. The countdown begins from the last time you made a payment towards the debt or acknowledged the debt in writing.

Criteria for a debt to be statute barred:

▪️The creditor has not registered a Country Court judgement (CCJ) against you

▪️You (or if the debt is a joint one, you and the other person) have not made a payment within the last five/six years (or however long the limitation period is in your case)

▪️You have not admitted to having the debt in writing in the last limitation period

4.Is this letter for you?

Sometimes, debt collection letters can be sent to someone’s old address. If this happens, make sure to contact the debt collection company and explain what has happened. The company should then change their details.

Help! I can’t afford to pay Crystal Finance. What options do I have?

Too often, people are pressured into paying back debts that they cannot afford to pay back. If you are in this situation, do not hesitate to reach out to us for free money advice. Our trained financial advisors can help you navigate which debt management plans are available to you and which one would be best for your personal situation. We can help you set up a debt management plan and we can help set it up with your creditors so that you will not longer need to be contacted by them.

Can I make a complaint towards Crystal Finance?

If you feel as though Crystal Finance can treated you poorly, you can make a complaint to them:

▪️Phone: 01903 206902 

▪️Email: info@crystal-finance.net

▪️Post: 

Basepoint Business Centre
Suite 34
Little High Street
Shoreham by Sea
BN43 5EG

If you are unhappy about the outcome of your complaint to Crystal Finance, you can always refer your complaint to either the FCA or the CSA.

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0300 1239 123

Credit Services Association Ltd, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle Upon Tyne, NE13 9BA

Email: complaints@csa-uk.com

Phone; 0191 2170 445

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